General FAQs

Read more here!

You have the flexibility to use:

  • AfterPay (Online Only)
  • Visa, MasterCard, Amex
  • PayPal
  • Electronic Bank Transfer
  • ZipPay (Online Only)

At Julius K9 Australia, we take internet security very seriously. We utilise the best in SSL (Secure Socket Layer) technology that cannot be breached by hackers. You can view the certificate information by clicking on the padlock icon in your Browser's URL Bar. We also use Stripe as our credit card processor and Commonwealth Bank for our bank transfers.

At Julius K9 Australia, we offer free standard shipping on orders over $100. Express Post is available, and is calculated by the total weight of the order and your shipping location.

At Julius K9 Australia, we use the Australia Post e-Parcel System to deliver most of our products. If your order is especially urgent, you can choose to have your parcel shipped Express Parcel Post for faster delivery. Due to the value of some of our products, we highly recommend a signature at collection on all parcels. See more on shipping here

If your order is placed before 2pm AEST on any business day, your order will be dispatched that same day! Orders placed after 2pm or on weekends and Public Holidays are dispatched the next business day. This excludes pre-orders or pre-order products.

This depends on when you place your order, your location and your method of delivery. Most metro areas will see orders in 3-5 business days, regional areas can see up to 10 business days with e-parcel. Express post can be 1-2 days for Metro areas or 3-5 days for regional areas. Please note: Julius K9 Australia does not take responsibility for any delivery delays outside of our control.

We ship throughout Australia and it's territories.

Yes, we can! Using the Australia Post Network for most of our items, we can deliver to a PO Box or Parcel Locker.

All products sold by Julius K9 Australia are protected by Australian Warranties to cover manufacturing faults. Items confirmed faulty will be either replaced or repaired. In no event shall Bark Control Australia be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product. Please read here for more warranty information.